Inside Sales commission scheme
What are your targets?
Sales targets
| Sales | M1 | M2 | M3 | M4+ |
|---|---|---|---|---|
| Total | 10 | 14 | 22 | 28 |
| Terminal | 9 | 12 | 18 | 22 |
| All POS | 1 | 2 | 4 | 6 |
Installation targets
| Installations | M1 | M2 | M3 | M4+ |
|---|---|---|---|---|
| Total | – | 11 | 17 | 22 |
| Terminal | – | 9 | 14 | 17 |
| All POS | – | 2 | 3 | 5 |
What is your commission made up of?
Your commission comprises three components:
- 1 Matrix commission payment
- 2 POS-specific commission
- 3 Additional bonuses
The matrix commission payment
POS, MPOS and Terminals share one commission matrix.
The matrix rewards you for selling at a higher rate and higher TPV. Even a small increase in rate can lead to much more commission, so remember to negotiate.
Every 0.05% rate step pays - no dead zones. The right-most column shows the marginal £ for each additional £100k of TPV at that rate.
POS-specific commission
Install volume bonus
POS volume ladder counts for all POS types: Premium, Pro and MPOS.
A tiered ladder rewarding multiple POS installs in a single month, paying out more per install at higher tiers.
| POS installs / month | Bonus |
|---|
Upfront bonus
POS upfront bonus
15% of the upfront paid for any POS deal at £500 or above.
| Upfront paid | Bonus |
|---|---|
| Below £500 | Cannot sell |
| £500 or above | 15% of upfront |
MPOS upfront bonus
15% of the upfront paid for any MPOS deal at £250 or above.
| Upfront paid | Bonus |
|---|---|
| Below £250 | Cannot sell |
| £250 or above | 15% of upfront |
Note: For a bundle, the upfront commission is 15% of the full bundle price collected. The upfront floor for a bundle is determined by adding up the minimums for each device in the bundle (POS min £500 + MPOS min £250). If the total upfront collected is below that floor, the deal cannot be sold.
Additional bonuses
OG bonus
£100 per install completed for a referral you have acquired yourself.
For this bonus to apply, the lead must not exist on any of our existing lead lists.
AMEX rate bonus
You can sell AMEX at four different rates. The bonus per deal depends on the rate sold — higher rates earn more.
| AMEX rate sold | Bonus |
|---|---|
| 3.89% | +£20 / deal |
| 2.99% | +£10 / deal |
| 2.49% | +£5 / deal |
| 1.99% | — |
The rules
How and when commission gets paid, what counts as churn, and how TPV declarations are reviewed.
How and when will my commission be paid
Payout schedule
Half on install, half on TPV reached
50% of your matrix commission lands when the customer activates — defined as 0.5% of their declared annual TPV running through the terminal (roughly one working day of their expected volume).
The other 50% lands when the customer reaches their declared TPV across any 30 day rolling period, within 6 months of installation.
The rolling 30 day period means we look at any 30 day period, recalculated every day - 5 Sep to 5 Oct, then 6 Sep to 6 Oct, and so on. The moment a rolling window clears the monthly target, the rest of your commission accrues in that month.
Because the window is 30 days long, the upside always takes at least a full 30 days to land.
Both halves are paid the month after the commission has accrued, as we pay in arrears.
First half (£291) — on activation: the threshold is 0.5% × £200k = £1,000 of processed volume. They cross it by late May, so £291 lands on the June payday.
Second half (£291) — on TPV reached: their 30-day target is £200k ÷ 12 ≈ £17k. They hit it across 30 consecutive days in early August, so the final £291 lands on the September payday.
Note: Sales made prior to October were paid according to the Quarterly Bonus Regulation structure. For the agents whom this impacts, the recalculation in your commission is meant to hit in October (sales made Apr-Jun) and January (sales made Jul-Sep). We will notify you of this beforehand and communicate the impact separately.
Note on no statement sale
A no statement sale will earn you £50 on install. When the merchant hits their expected monthly TPV, the remainder of the matrix commission payment will be paid.
£50 on install · +£532 once their rolling 30 day TPV hits £8.3k
AMEX bonus
Paid when the customer starts taking AMEX
The AMEX bonus is paid when the customer processes at least £123 of AMEX TPV in the first month they actually take AMEX.
If the customer's AMEX rate is later reduced or removed, the AMEX bonus is reversed.
When does my commission get reversed?
A customer is treated as churn if either of these things happens:
- The customer cancels their agreement with Flatpay within the first 6 months of installation, or
- The customer barely uses the device - actual TPV across the first 3 months is less than 15% of what they declared (seasonal businesses are excluded from this test)
When a churn is registered, any commission already paid out on that customer is reversed. This includes the matrix payment (the 50% already paid) as well as various bonuses (AMEX, OG and POS upfront). The clawback comes out of your variable pay in the month the churn lands.
Pay examples
Three scenarios at the budgeted rate and TPV.
Figures are rounded to the nearest £5 for readability. Each scenario is a full run-rate month: every merchant hits their expected TPV, so each sale pays its full matrix commission.
The three scenarios
Each scenario is a full run-rate month at the budgeted rate and TPV. Every line below adds up to the monthly total.
Because commission (£1,386) is below the £2,120 guarantee, you are topped up to £2,120 for the month.
Pick a scenario, then tweak
Volume & mix
Pricing & rates
Additional bonuses
Your monthly breakdown
Estimate only. Matrix commission is paid 50% on activation and 50% when the merchant reaches their declared TPV across a rolling 30-day window (within 6 months of installation).